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Galaxy buds+ case squeeking

(Topic created: 04-07-2020 02:52 PM)
Edgar03
Constellation
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Galaxy Buds

 i recently got my pair of galaxy buds+ and i noticed that the case of the buds squeeks when opening it, this happens like 7/10 times and I have already had it repaired by samsung but the problem isn't gone so i was wondering if it is supposed to make this sound regularly or do i have a defect product?

 

See link for video of the sound it makes. https://youtu.be/CkaDUVYehYo

 

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DG1790
Product Expert
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Galaxy Buds

No it should not be  making that sound and should shipped out for an exchange vs a repair

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DG1790
Product Expert
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Galaxy Buds

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

Edgar03
Constellation
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Galaxy Buds

So it shouldnt be making this sound? Just trying to be sure before sending it to get repaired for the 2nd time.


@DG1790 wrote:

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/


@DG1790 

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DG1790
Product Expert
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Galaxy Buds

No it should not be  making that sound and should shipped out for an exchange vs a repair

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