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Constellation

Galaxy buds case won't charge

Hi,

 

The case for my Samsung galaxy buds is not charging. The light doesn't come on and it isn't charging my buds either. 

 

Can someone help me with this?

 

Thanks,

Michael 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds case won't charge

Hello!

 

I can understand wanting to charger your Galaxy buds.

 

Are you using the original charger that came with the Galaxy buds?

 

Have you tried using another charger with your Galaxy buds?

 

Have you tried resetting the Galaxy buds and clearing the cache and data for the Galaxy wearables app?

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Product Expert

Re: Galaxy buds case won't charge

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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