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Asteroid

Galaxy buds charging case battery drain even not using buds

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I have bought a new pairs of galaxy buds. Actually this is the second time. The first one had this issue so I returned them. Even if I don't use them the case battery pecentage drops from green to yellow then red. I takes 2 days for cases to dead. Please advise me. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds charging case battery drain even not using buds

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@userOyY1y9lUv7

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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14 REPLIES 14
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds charging case battery drain even not using buds

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Hey there! 


Have you already tried resetting your buds through the wearables application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy buds charging case battery drain even not using buds

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Yes, I did this but didn’t change anything. I will reset it again. I am going to discharge both buds and case and charge them to 100 percent and see if it fixes the problem or not. This issue has been reported many times in reddit.  This is the second pair I have and both have the same exact issue. I really love them but it is forcing me to return them. 

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Community Manager
Community Manager

Re: Galaxy buds charging case battery drain even not using buds

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I'm sorry to hear this, please keep us posted once you reset them. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy buds charging case battery drain even not using buds

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I reset them yesterday and drained the batteries completly then I charged them to 100. After that I just used the buds for 25 min then put them in the case. It was green for about 16 hours then it turned yellow. Except that 25 min I hadn't  used them at all but it turned yellow. If it goes like before it turns to red very soon. The case loses juice without using the buds.

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Constellation

Re: Galaxy buds charging case battery drain even not using buds

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Have you received any updates on this? My Samsung Galaxy Buds+ have the same issue.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds charging case battery drain even not using buds

JUMP TO SOLUTION

@userOyY1y9lUv7

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Galaxy buds charging case battery drain even not using buds

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Hey there

I returned them and bought a new one. But They had the same problem. What I found is that it was my problem because I was opening the case cap regurly. When you put the pieces inside the case, after maybe 20 minutes the buds go to sleep mode and when you open them they turn on again which eats the battery. Now i just open the case when I need them and the problem  has solved. If you open the case regularly stop it. If the problem persists I recommend you to to return them. You may wait until you get new firmware update. Maybe it's just software bug.


 

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Constellation

Re: Galaxy buds charging case battery drain even not using buds

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Same here. Charging case totally drains my right ear bud even are resetting as well as using Samsung approved chargers.

Please can we get a fix for this?!

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Asteroid

Re: Galaxy buds charging case battery drain even not using buds

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I FINALLY FIGURED IT OUT!!! The ambient sound STAYS ON. I did a little test with my first gen earphones and my plus.... As soon as I turn the ambient sound off my battery was back to normal drain on my case. The regular buds lasted 2 weeks with the case and after the update the ambient sound is actually making my regular buds drop down too. The fix is to simply turn ambient off in the gear app and turn it back on when you want to use it!!!

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