cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Galaxy buds connection dropping

The range on the galaxy buds are garbage I put it in my pocket like 2 feet away and it's like not playing music

3 REPLIES 3
Highlighted
Product Expert

Re: Galaxy buds connection dropping

Hey there @Samsung_dgCMq75 

If you're experiencing an issue with your buds playing back audio, I'd suggest resetting your buds though the Galaxy Wearables app. Also, try to ensure there are no other devices, or anything that could interfere with the signal. Something I've experienced is my phone connecting to my bluetooth soundbar while playing music on my buds and disconnecting. Hope this helps!

Reply
Loading...
Highlighted
Product Expert

Re: Galaxy buds connection dropping

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Product Expert

Re: Galaxy buds connection dropping

I would call Samsung Customer service to check to see if i have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
Loading...