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Constellation

Galaxy buds issues

I have bought my Samsung Galaxy Buds since 7/2019 and since then i had many issues with disconnections , call issues they couldnt hear me on calls and overal an awfull experience. I have send my buds for fix and they have returned with the same problem. I am very disapointed.

I have tried reseting them , updating them , cleaning them but nothing has changed

 

2 REPLIES 2
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Product Expert

Re: Galaxy buds issues

OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Highlighted
Product Expert

Re: Galaxy buds issues

I would really look into sending the buds out for replacement.

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