I have bought my Samsung Galaxy Buds since 7/2019 and since then i had many issues with disconnections , call issues they couldnt hear me on calls and overal an awfull experience. I have send my buds for fix and they have returned with the same problem. I am very disapointed.
I have tried reseting them , updating them , cleaning them but nothing has changed
OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.