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Asteroid

Galaxy buds + issues

Please update them, they notification keeps repeating when I receive one text it said messages like 5 times. This is terrible and should be fix already. My galaxy buds did the same as well as the model before those. Please fix this small issue.

 

Also when u use Ambient sound during a call and if u turn it off while on the call the person can't hear you anymore unless you turn it back on. Please fix in update 

4 REPLIES 4
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Product Expert

Re: Galaxy buds + issues

you can try to let the battery die on both buds and charging case before re connecting and pairing. if not you can message a moderator @samsungmoderator

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Product Expert

Re: Galaxy buds + issues

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Galaxy buds + issues

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Astronaut

Re: Galaxy buds + issues

I have the same duplicate notifications issue on the Pixel 4 XL. It says "Messages" or "Instagram" twice of every message I recieve. I contacted support and they said to reset the buds and check my notifications settings, which I did with no luck. I also want to note that I didn't have this issue when I first got my Buds +. 

 

It's frustrating that Samsung is saying to do a hardware exchange or repair when this is clearly a software issue. Any tips?

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