Galaxy buds live accessory! Horrible customer service!!!

[davkim]

I called samsung to get a replacement skin cap and get a sleeve for my galaxy buds live.  They created me a ticket and transferred me to samsungparts (third party).  I've been on the phone for the last 2 hours.  The samsung representative that created the ticket was suppose to send me an email confirmation with a ticket number, I provided her my email address three times (spelled it out).  I've been transfered to ecommerce department, technical support department (back and forth).  This is unacceptable!!!   Asked for a manager and was told I'd be transferred to the manager.... waited another 20 mins.  Wasted hours of my life before I decided to give up.  Why pay these customer support reps or have them at all in the first place if this is the best they can do.  

[SamsungAdam]

Thank you for reaching out. I would be happy to assist you further. Can I please have your ticket number in a private message: http://bit.ly/2JH2rq2

[Fungwon]

I have the same experience.