Did you get them from Samsung directly or a third-party company? If you didn't get them from Samsung directly, it's possible they are (very convincing) look-alikes. The look-alikes even come in nearly identical packaging. The imitation buds are still very well made, even having the same default functionality of the real ones. They won't connect to the app and the case doesn't have all the same features (like turning the buds on when opened or wireless charging).
I got them from Walmart so I'm not sure , I can't turn down the buds on the case but I can charge it with the wireless sharing from my phone but I don't have a wireless charger
It happened to me too, but like I said, they are still very well made. Honestly, despite the buds not connecting to the app, I'm satisfied with them. Sure it's an inconvenience, but one I consider a minor issue.