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Constellation

Galaxy buds not working

My Galaxy Buds started acting up a few days ago, it started with the case light never going off. I would charge them overnight until the light on the case was Green, when disconnecting them from the Samsung charger the light would stay on starting with green, then turn red and not turn off. I tried the factory reset at this point, and it did not fix the issue. Now they are no longer even pairing with my phone. Can anyone help?

1 REPLY 1
Product Expert

Re: Galaxy buds not working

Hey,

Have you already checked in the galaxy wearables app that your buds are up to date?

 

if the light gets stuck on red there may be an issue with the batery accepting a charge. contact 1 (800) SAMSUNG and ask for a warranty claim.

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