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Galaxy buds one side won't charge

(Topic created: 04-24-2023 09:52 PM)
zfold42023
Astronaut
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Galaxy Buds

Why do my galaxy buds always end up with only the left earbud working and being able to charge? This is my second pair.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your right Galaxy Buds not charging and would be happy to look into this further for you. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Give this link a try for troubleshooting steps for the buds not charging: https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge.

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

 

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3 Replies
useryy0TcFw71K
Constellation
Options
Galaxy Buds
Mine is right side losing charge quickly and left side low sound
Puti
Comet
Options
Galaxy Buds
I'm having the same issues on my buds+, but yet again I've had the pair for over 4 years, so yea. But my left side is still working fine haha
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your right Galaxy Buds not charging and would be happy to look into this further for you. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Give this link a try for troubleshooting steps for the buds not charging: https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge.

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

 

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