Original topic:

Galaxy buds plus fake?

(Topic created on: 1/19/21 12:49 PM)
userXRIB6LJZz5
Astronaut
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Galaxy Buds

I bought a pair of galaxy bud plus and they will not connect to samsung wearable app. And the serial number when i search it is showing its a fake and others have posted the same serial number. I believe this is true because i cannot charge them wireless off of my note 10 plus. Is there way to check the serial number 

 

 

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SJohnson
Samsung Care Ambassador
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Galaxy Buds

@SamsungCole 



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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there! I removed your serial number from the page as its considered a part of your private information. However, I did pull it up in our systems for you. I can confirm that this is indeed a real pair of Samsung Galaxy Buds+, however, it is not a US model. This pair is from Samsung Levant: https://www.samsung.com/levant/audio-sound/galaxy-buds/galaxy-buds-plus-white-sm-r175nzwamea/


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userNaSiuSiAI6
Constellation
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Galaxy Buds

Thank you. I did not know that

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userBwOsZ8ySow
Constellation
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Galaxy Buds

Hi SamsungCole,

I came across what looks like a good bargain for Galaxy Buds Plus in online store, but after reading Samsung's guidelines I start having doubts if the product is original. The seller provided the serial number without hesitation, so I could do background check, however  it looks like there is no easy way to check it online.

 

If I provide you a serial number, could you look it up for me as well?

 

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Buds

To follow up on the issues you're experiencing, can I ask if you are located in the US and are using the US version of the Wearables app? With the buds being a non-US variant, its possible that the US versions of the app and charger would not be compatible. 


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userNaSiuSiAI6
Constellation
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Galaxy Buds

Yes i am using the us version and im located on the us

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