I bought a pair of galaxy bud plus and they will not connect to samsung wearable app. And the serial number when i search it is showing its a fake and others have posted the same serial number. I believe this is true because i cannot charge them wireless off of my note 10 plus. Is there way to check the serial number
Hey there! I removed your serial number from the page as its considered a part of your private information. However, I did pull it up in our systems for you. I can confirm that this is indeed a real pair of Samsung Galaxy Buds+, however, it is not a US model. This pair is from Samsung Levant: https://www.samsung.com/levant/audio-sound/galaxy-buds/galaxy-buds-plus-white-sm-r175nzwamea/
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To follow up on the issues you're experiencing, can I ask if you are located in the US and are using the US version of the Wearables app? With the buds being a non-US variant, its possible that the US versions of the app and charger would not be compatible.
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