I just purchased the first buds for me from Samsung (Galaxy Buds Plus) . The right ear bud is not connecting.
I tried many solutions for about 4 hours but faild to get it connected.
Try giving this link here a shot: http://www.samsung.com/us/support/troubleshooting/TSG01111318/#get-your-samsung-earbuds-ready-to-con...
If you are still experiencing the same symptoms, please send a private message providing the full model code, serial number, and an image copy of the proof of purchase so I can further assist? http://bit.ly/2GGYul4
Give these guides for connecting the earbuds a try and let us know if the issue is helped by them:
Some common troubleshooting for this type of issue is cleaning the pins / case with alcohol, trying a different charger, base and outlet, and resetting the earbuds.
Still need help? You may need to contact Samsung Support for assistance:
Inside the US? --> https://www.samsung.com/us/support/contact/
Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html