Galaxy buds pro 3 stuttering active noise canceling

[Chris7121]

Hi ! I have galaxy buds 3 pro and I use them daily with a galaxy s22. I got them a couple months ago and had almost no problem with them (I say almost because I got the occasional "stutter" when my phone was in my pokcket but I had the same issue with the galaxy buds 2 with the same phone). But now it's been 2 months already that, when using my phone while connected to the buds, they would just glitch or crackle aaaallll the time, almost like if they can't handle the work or something. They are almost unusable when I want to use my phone for even the smallest things. The stutter I experienced while my phone is in my pocket also got a lot worse but it's less of a problem than the other issue. I just found out that there is no problem without the active noise canceling. Is there a way to fix it ? Is that an issue with a new phone update I got or a new earbuds update ? 

[Samsung_Moderator · Accepted solution]

Hello Chris7121, Welcome to the Community. We know how frustrating it is for your earbuds to stutter, glitch, and crackle.

Try turning off the seamless earbud connection setting.

Make sure the apps are allowed to run in the background and are optimized.

This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

You can also try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103

And resetting the network settings on the phone and tablet: Settings:General Management>Reset>Reset Wi-Fi and Bluetooth (Network) settings

This article provides steps to troubleshoot audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you continue to experience issues with the earbuds, we recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

You can also have the earbuds evaluated by an authorized service center.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html