Original topic:

Galaxy buds pro audio won't turn on: Audio plays out of phone's speaker

(Topic created: 04-02-2022 05:54 PM)
Midnight57
Astronaut
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Galaxy Buds

They have a glitch where they'll connect to the phone but the audio will not turn on. I've tried everything it's definitely the earbuds because I've heard of others having the same problem. The audio just comes out of your phone speaker instead of the headphones. I'm very disappointed considering how expensive these earbuds are.

3 Replies
krayzie15
Supernova
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Galaxy Buds
I have the Galaxy buds 2 and I have had zero problems with them
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand the importance of needing our buds for audio purpose and I would be happy to look into this further for you. Are you using the Galaxy wearables app when you are experiencing these symptoms?

 

What type of device do you have your buds paired with?

 

How long have you been experiencing these symptoms?

 

Is the software update to date on your buds?

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Babydollll
Asteroid
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Galaxy Buds
I've been having a similar issue. Only YouTube plays thru the galaxy pro buds. All other apps don't, one exception is Spotify.... It works thru the earbuds intermittently
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