They have a glitch where they'll connect to the phone but the audio will not turn on. I've tried everything it's definitely the earbuds because I've heard of others having the same problem. The audio just comes out of your phone speaker instead of the headphones. I'm very disappointed considering how expensive these earbuds are.
Thank you for reaching out. I can certainly understand the importance of needing our buds for audio purpose and I would be happy to look into this further for you. Are you using the Galaxy wearables app when you are experiencing these symptoms?
What type of device do you have your buds paired with?
How long have you been experiencing these symptoms?
Is the software update to date on your buds?