Original topic:

Galaxy buds pro causing an ear infection

(Topic created: 07-13-2021 07:36 AM)
MorganDC
Astronaut
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Galaxy Buds

Went to urgent care today to confirm what I had already suspected, an ear infection related to my galaxy buds pro. I purchased the galaxy buds pro earlier this year and I would intermittently develop irritation including itching, scabbing and draining fluid. I have been following similar reports online through the samsung community and reddit and have seen many others that have come forward with the same issues. Despite thoroughly cleaning my buds and giving my ears time to heal, I have gone on to develop a severe earache in my right ear. The right side of my face and lymph nodes are swollen, I've been running fevers and experiencing severe pain.  A heating pad and Tylenol have been my best friend for the last 3 days. I am also a registered nurse and I will now be missing a day of work because of the severity of the pain. I was prescribed both an oral and an otic antibiotic today so fingers crossed I start to get some relief. I want to know what is being done on Samsung's part to correct the issue. I know I personally am looking to return my earbuds and that I will not be using earbuds such as the galaxy buds pro ever again. All that being said, I do identify myself as a dedicated android/Samsung user and have loved many of their products so I am just disappointed that I am experiencing this. 

13 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I understand how concerning this is. I would like to get this over to our specialty team so they may look into this further for you. Please send a private message with the following information: http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Letta0307
Galaxy
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Galaxy Buds
I had to send mine back due to this same issue and I'm waiting on my refund.
Mooney201
Constellation
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Galaxy Buds

Hello,

I am seeing an overwhelming amount of posts of users getting ear infections because of the Galaxy Bud Pros and I now have to be added to this increasing list.

I have worn them once for a run for about 30 minutes and they caused no issue, the second time I wore them was for about an hour and my ears had swollen up and were leaking fluids and scabbed over.  I read some stories about changing the tips to smaller sizes and different materials and thought that may be the solution. I purchased a 3rd party set of tips and tried again. I received the exact same results.

I am an avid clean freak and have cleaned them with alcohol each time I have worn them, so this is not the issue.

I also did not take pictures of my ears when they were infected and since have healed. I will not be reinserting these just to obtain pictures and deal with days of swollen and fluid leaking ears agai.

As a long time Samsung customer, I would like to know what they are doing to resolve this. This is obviously a serious issue with the amount of reports about this happening.

 

Thanks.

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello, I understand how concerning this is. I would like to get this over to our specialty team so they may look into this further for you. Can you please send a private message with the following information: http://bit.ly/2XERsky

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial Number on the bottom of your Galaxy buds charging case:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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