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Galaxy buds pro not connecting to Wearable app

(Topic created: 09-30-2021 05:31 PM)
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usern3uKFhXY7i
Astronaut
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Galaxy Buds

I have a new pair of Galaxy Buds Pro that wont connect to the Wearable app. I tried everything. I need assistance 

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@usern3uKFhXY7i I understand how frustrating this is. Unfortunately, if the Buds are not connecting to the Wearables app, they will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 

3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5.UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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2 Replies
coopaloop
Galaxy
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Galaxy Buds
Try restart the Bluetooth
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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

@usern3uKFhXY7i I understand how frustrating this is. Unfortunately, if the Buds are not connecting to the Wearables app, they will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 

3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5.UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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