Thank you for reaching out. I certainly understand how frustrating this must be and would be happy to look into this further. If you've upgraded to a new phone or want to switch the device your earbuds are connected to, you may need to reset your Samsung earbuds back to their default settings. This can also help if you are experiencing minor problems like the earbuds being unresponsive. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
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