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Constellation

Galaxy buds right earbud disconnected

My right galaxy bud says its disconnected on the app and wont connect. It gives the red light that its charging when in its case but still says its disconnected.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds right earbud disconnected

Hey there! I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.

 

The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If you are unable to connect after this, give these steps a try.

 

Go to Bluetooth menu and forget the device

Next, open the Wearables app and unpair the buds from the app

Once unpaired, uninstall and reinstall the Wearables app

Then reconnect the device to the phone like it was connecting for the first time

 

Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.

https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/

 

 

If after performing this and your symptoms still persist, send me a private message with your model code and serial number. 

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