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Original topic:

Galaxy buds volume is low

(Topic created on: 10/18/20 10:24 AM)
user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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DG1790
Product Expert
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Galaxy Buds

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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bosoxboy22
Constellation
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Galaxy Buds

can anyone help me out. My righr ear bud is super quiet and I have tried everything to fix it. Unpaired, tried different device, cleaned, and dynamic equalizer. Still quiet

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FYF
Explorer
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Galaxy Buds
I had the same problem with my original Galaxy buds. You're gonna have to contact Samsung if there under warranty get them replaced for free.
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bosoxboy22
Constellation
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Galaxy Buds

I've had them for a while I doubt there under warranty still.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userz5LfpdHEvg
Constellation
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Galaxy Buds

Having the same issue here. Started last week the left bud is essentially silent and because of the sound difference is unweaeable. I've tried everything in the linked help posts and it hasn't made a difference. 

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi, Past two days my 2019 galexy buds RHS volume is low with volume high. Tried with factory reset. No luck. Couly you help to resolve my right G-buds' low volume issue? Note: It's under warranty Jan 2021. Purchased directly from samsung site on nov 2019 with note 10+.

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi. I tried most of the options mentioned/solution provided. Could you let me know what should I do? Its under warranty and brought from Samsung website.

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi,

This is more than 2 week now. If unable to provide support for this issue. Could you help on how to get warranty/replacement support. ?

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried these troubleshooting steps?

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