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Galaxy buds volume is low

(Topic created: 06-04-2019 12:32 PM)
user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@usera8gCPnzgm2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



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userAgXLPMXt5j
Constellation
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Galaxy Buds

Im having the same problem with my buds, I haven't had them for a full week and the left earbud plays no sound but responds to touch. Seems like this is a pretty common problem.

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userSg79xD9Rdn
Constellation
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Galaxy Buds

samsung rei uses the copy and past much too often.  No fixes at all for this and they wont give me a replacement on either of the 2 sets I own.  Pathetic support for pathetic devices

SamsungJace
Community Manager
Community Manager
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Galaxy Buds

Hi there, our engineers are currently looking into this symptom and as soon as we hear back from them we will be updating the boards publicly with the fix. 


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userUDuABT88cZ
Constellation
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Galaxy Buds

I also got the buds free with my S10 and the right ear stopped playing sound, but responds to touch. The software's updated, tried a full reset and re-pair, etc. Nothing works. Is there a fix? Warrantable?

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userDFPgk52iLH
Asteroid
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Galaxy Buds

I too have galaxy buds with only the right ear working correctly but the touch still works, I really enjoy using them but I have to use wired because of it


 

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userL0HUTsFg0Y
Constellation
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Galaxy Buds

I have a new pair of buds having volume issues as well who can I address about the situation 

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usernaFlgivY45
Constellation
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Galaxy Buds

I also have the same issue.  Was working one day the next the leftover is not working...or it's so low you cannot hear it.  You can pause and play from it.  That's all

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SamsungJace
Community Manager
Community Manager
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Galaxy Buds

Could you check the volume level within the touch control menu? 


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userBFC1AXGI3o
Constellation
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Galaxy Buds

I am also having the same problem with my left ear bud after buying them about 2 months ago.

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