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Original topic:

Galaxy buds volume is low

(Topic created: 10-01-2019 01:37 PM)
user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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userEmoHNol1Mq
Asteroid
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Galaxy Buds

No

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MITEECS
Cosmic Ray
Options
Galaxy Buds

Toothbrush (stiffer bristle one) and rubbing alcohol worked for me, scrubbed grille really well then used one of the apps for cleaning speaker. Just dont use the app while in your ear, put finger over sensor so it thinks it's in ear.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userD3eaeLux4t
Astronaut
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Galaxy Buds

What does model and serial # matter tell us how to fix this 

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userOYDE9bncZX
Astronaut
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Galaxy Buds

I am having the same issue and still haven't figured out how to fix it. It just went really quiet, like it can still hear things but it isn't as loud as it was in the beginning.  

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there!
I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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UserDan2375
Asteroid
Options
Galaxy Buds

Right side earbud has very low volume even when the volume control is on high, left side works perfectly fine. This problem came up all of a sudden after using it everyday for a month. Tried all the basic troubleshooting, help needed. 

SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Can you please provide me with the following information in a private message so we can escalate this to our team of product specialists: http://bit.ly/2JH2rq2

 

Model Number:

Serial Number:

Current firmware version: 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@Samsung_7YZmvwU Can you please provide me with the following information in a private message so we can escalate this to our team of product specialists: http://bit.ly/2GGYul4

 

Model Number:

Serial Number:

Current firmware version:

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UserDan2375
Asteroid
Options
Galaxy Buds

Model Number: SM-R170, EP-QR170 Serial Number:<hidden> Current firmware version: R170XXU0ASJ2

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