Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[SamsungAdam]

@TheGrandMaster Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[userZ0s15x2BQ7]

Mine is the right as well. 

[user8A7g88ldGM]

I was reading another thread and we have to contact Samsung and they will send another pair

[ShadowArtist201]

Clean it? I have the IconX, and you can replace the little speaker meshes on them. Those meshes get clogged up over time and can block your sound.

[TheGrandMaster]

Looking at the message isn't clogged

[ShadowArtist201]

It wouldn't hurt to replace it anyway. You get like 12 or 16 of the replacement meshes.

[SamsungRei]

If you are having an issue with the sound quality with one or both of your ear buds, please send a private message with the model code and serial number. http://bit.ly/2XERsky

[userxhz68h3W1R]

I have done every troublenshooting in all the posts on this and nothing is working. All was fine Friday and I didnt use my buds again til today and sound out of left you can not hear unless the phone is all the way up. Right side works fine.  I have had them for almost 30 days 

[userv3yn390xBe]

I have the same problem but with the right one.

[MrZell]

Hey guys!
 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number: