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Original topic:

GalaxyBud stopped working out of nowhere

(Topic created: 12-15-2019 01:33 PM)
MoisesC
Asteroid
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Galaxy Buds

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

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userlGxkO1ubaQ
Constellation
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Galaxy Buds

Yes, everything that came in the box is what I have been using.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried resetting your left bud?


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Tidbitty
Halo
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Galaxy Buds

Have you tried cleaning the contacts?

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userpCkFRwoLKl
Constellation
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Galaxy Buds

The case says its charging and its is taking the electricity form it but its not charging the right bud is completely fine but the left is not working ive even let it charge for 3 days to make sure but it just wont

uservipML4luCg
Constellation
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Galaxy Buds

My left earbud will not charge in the case or turn on

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SamsungLarry
Community Manager
Community Manager
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Galaxy Buds

Hey, give these links a shot:

 

 http://www.samsung.com/us/support/troubleshooting/TSG01111319/

 

http://www.samsung.com/us/support/troubleshooting/TSG01111299/







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user8mCXx3CFM6
Constellation
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Galaxy Buds

Hi,

My left ear lost it's charge last night and it is not recharging.

I put it in it's case and I plugged it in with its original wire and the right one charges but not the left one. It's dead.

Please help

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there!

 

I will happily look into this for you.

 

Are you able to perform a reset on the buds? Also, Can you send a private message providing the full model code and the serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4

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usernU1F4jkMng
Constellation
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Galaxy Buds

I have the same problem. I've reset my ear buds a couple of times. I've put the left ear bud on the charger by itself, isn't charging. I've put them both on, only charges the right ear bud. I've connected the Samsung adapter/cable, no dice. Please help. Ive had constant issues with these since Aug 2019 (got them in may 2019). Ive been able to finagle and resolve the other times it wasn't workong, but now it's just not fixing. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@usernU1F4jkMng I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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