GalaxyBud stopped working out of nowhere

[MoisesC]

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

[Pouya_Mehraban]

Hi

Mybe the battery is die and you must be show in change the battry if you have a last version softwer aupdate and i think is defective.

[userg3LFcKQt3f]

Galaxy ear bud battery can be defective? so try and replace the battery?

[xnachopop]

I got the same problem, one got an update and the other one stop working!

No solucion exists for this just use the warranty.

[userVA2nSto8mc]

I charged both buds last night and the left one still does not come on. It still shows the red light being on when the right ear bud is out, but will not come on. 
I double checked the sensors on back and made sure nothing was blocking or coating them so as to not allow charging to occur. 

[Ozaustin]

Try making sure the containers for charging are clean on both the buds and the case if that doesn't fix the problem try factory resetting the buds . I think you can do that through the app. And if non of that works call customer support

[userVA2nSto8mc]

will do thanks 

[SamsungJoJo]

@userVA2nSto8mc I will be happy to assist with your concerns. Can you send a private message providing the full model code and serial number from the bottom of the charging case? http://bit.ly/2GGYul4

[userPqxOgkp4vB]

Received as a Christmas gift, recently the left ear bud died and now it wont charge. I've cleaned the earbud and charging case. I'm use the cable it came with to charge. I've tried to reset them 100 times and nothing has worked! 

Please help!! 

[Shmop]

I had this exact same issue with earbuds that were less than a month old. I contacted Samsung support through the members app and explained the situation (in a calm respectful manner), and they ended up replacing my earbuds with a brand new set. It took about 2-2½ weeks for the exchange process but I ended up with a pair that don't have this issue now.

[userPqxOgkp4vB]

Thank you!