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Product Expert

Re: left bud not charging

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For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Constellation

Left ear bud not charging

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I have been trying to get it to charge

the light comes on if inside the case just stays red 

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Product Expert

Re: Left ear bud not charging

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Hey,

have you tried to check if the buds require an update?

 

it may be beneficial to take a slightly damp alcohol pad or Qtip to clean the connections(ensure that no moisture is on surface and pad is not saturated as this can damage you product)

 

if all else fails call 1 (800) SAMSUNG and ask for warranty replacement

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging

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Hello! 

 

 

When you open the Wearables app what do you see next to the buds about connection and battery status?

 

I have some troubleshooting to try to see if we can get your buds working properly.

 

First, I would recommend resetting the Galaxy buds. In order to do so just follow these steps.

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

For Gear IconX, tap the SETTINGS tab in the app, and then tap About Gear. Tap Reset Gear, and then tap RESET.

 

If the symptom continues, give this troubleshooting step a try.

 

-Open Bluetooth and unpair and forget the device

-Open Wearables app and unpair the device

-Once unpaired, uninstall and then reinstall the Wearable app on your phone

-After reinstalling, open the app and connect the device like it was being connected for the first time again.

 

If after this the symptoms continue, please send me a private message with your model code and serial number in it and I will assist you further. 

https://bit.ly/2SUXRar

 

Thank you, let me know if this helped!

 

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Astronaut

Left Galaxy Bud not charging and case does not wirelessly charge

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My Left bud is not charging I have cleaned the case and bud and still nothing the right one is fine and the case charges it. The light is on in the case when the left bud is inserted but it does not seem to charge. 

 

The case also does not charge charge wirelessly on my phone 

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Astronaut

Re: Left Galaxy Bud not charging and case does not wirelessly charge

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That's werid and mine disconnect as soon as I connect them they will be connected and then disconnect

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud not charging and case does not wirelessly charge

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Hello!

 

When you are in the Wearables app what are you seeing next to each bud?

 

I would recommend trying to reset the Galaxy buds. You can do so by following these steps:   

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If they are not connecting after this give these steps a try:

 

Forget the galaxy buds in Bluetooth menu

Unpair the device in the Galaxy Wearables app

Uninstall and reinstall the Galaxy Wearables app

Once reinstalled, try connecting the buds like it was setting it up for the first time. 

 

Let me know if this helped!

 

If you are still unable to get both buds to connect, please send me a private message with your Galaxy Buds model and serial number. https://bit.ly/2SUXRar

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Astronaut

Left ear bud isn't charging

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I've done everything and nothing has been working 

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Samsung Moderator
Samsung Moderator

Re: Left ear bud isn't charging

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Can you elaborate on the troubleshooting done?

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Constellation

Left bud wont charge

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Same as many others, left bud wont charge.  Any help?

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