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Constellation

Re: Galaxy Buds Right Earbud Not Charging

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I have the same issue. Mine are only two weeks old. Right ear bud will not charge on the case.

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Constellation

Re: Galaxy Buds Right Earbud Not Charging

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Hi @SamsungRei I am also having the same issues with my headphones is it possible that I can also get an exchange I am able to provide every information you need! 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Right Earbud Not Charging

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@userrWgk86v5gD Have you tried making sure the charging connectors are clean?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Buds Right Earbud Not Charging

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Have same problem, right earbud is not charging, have tried the reset steps, cleaned earbud censor, tried clearing caches and reinstalling. 

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Constellation

Re: Galaxy Buds Right Earbud Not Charging

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I am having the same issue with the right earbud. It stopped charging. i have tryed have the case plugged in as well and still nothing. Please let me know what to do to resolve this issue. iIhave not had them long. 

 

Thank you,

 

Chris

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Constellation

Galaxy ear buds

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Please help with this issue.,not responding not charging i have rest network rest ear buds and ran battery down and its just the right side not working. 

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Product Expert

Re: Galaxy ear buds

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Hello user8bmnvTI5KU,

 

Sorry to hear about your galaxy buds. The best thing I can recommend is to contact 1-800-726-7864 or https://www.samsung.com/us/support/contact/  get through with chat support to see what options are available to you. I also found this community post regarding a similar problem. Hopefully this helps.  https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Right-earbud-drains-faster-than-the-left...

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Product Expert

Re: Galaxy ear buds

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I would call Samsung Customer service to check to see if i have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Product Expert

Re: Galaxy ear buds

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Astronaut

Right bud not charging

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Hi,

 

My right bud is not charging. I have done a reset and followed the suggestions in other forums that have this issue, but it still has not worked.

 

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