I've had my galaxy buds for around 3 months now, and they've been fine up until now. The left bud has stopped working and does not connect. There is an exclamation point next to the bud on the galaxy wearable app and it shows the bud has 0% battery. The right one is working still but is very quiet and muffled, even at 100% battery.
Hello, I am sorry that you are experiencing this but I am here to happily help, so before anything you should try to reset the earbuds. The way you can do this is by simply going into your galaxy buds app, go to the bottom where it says about earbuds and there should be an option that says reset earbuds, you want to go right ahead and click reset and this should bring them back to how they were originally. If this does not work and you still seem to be having the issue then I would recommend to contact 1800-samsung (1800 -726-7864) and they should be able to help you with the process to reset if you need over the phone assistance or they can also send you a shipping label where you would be able to have them sent out for service. In this service they would give you the price that it would cost for your item to repair if their even is a cost to begin with but I would recommend to see what is wrong with the buds if resetting does not work. If you have recently bought them you should be under your one year warranty coverage but again they would call you and let you know if it qualifies due to no physical damage. Any questions, ill be here happy to assist you and have a great day.
@elianafeijoo I'm not able to even click the reset button as it needs both buds to be connected, and my left bud is not connecting. Is there any way to get them swapped or fixed? I've noticed there are many other users are having similar problems out of the blue. I know it's hard because of the current covid-19 pandemic so if that means waiting a while before going in-store, then that's understandable.
Good morning @userbMHqyp2gmt , so Samsung has a one year manufacturers warranty. If you bought the headphones under a year and they can confirm it is a manufactures issue, you can get a replacement! It is just up to them however and they have to see if the buds are not fixable. Yes so like I said you have two options either to call 1800-samsung, connect online with someone or to come into the store and we will take care of the mail-out process. I would recommend if your warranty is about to expire then get it done as soon as possible and contact samsung! You want to get it covered. I hope this helped, have a wonderful day.
My right earbud charges fine but the left one is dead and in the wearable app, the right one connects just fine but the left one just has a red explanation mark on it and I've tried charging with and without the case plugged in (which is almost fully charged).