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Original topic:

GalaxyBud stopped working out of nowhere

(Topic created: 05-22-2020 03:30 PM)
MoisesC
Asteroid
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Galaxy Buds

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

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MoisesC
Asteroid
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Galaxy Buds

both ear buds are in perfect condition, please help!

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user0kuUs8l12d
Asteroid
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Galaxy Buds

So what was the solution? Did he send them in to get serviced? If so, what part was replaced?

Hady_shabaan
Asteroid
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Galaxy Buds

@MoisesC wrote:

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.


 

i fixed it my way ; check the video


https://www.youtube.com/watch?v=YIgv71BI4WM&feature=youtu.be

Repeat the steps if it didn't work from first time.Please comment if it helps" Subscribe " for updates if you want :D
MoisesC
Asteroid
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Galaxy Buds

Still not working 😕

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Did the buds ever connect and charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:
 


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user9TIiFIoDDh
Constellation
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Galaxy Buds

i bought my ear buds last month and they have been great however recently the right one stopped charging. any suggestions on how to get it working again?

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Do the buds still connect to the wearables application, allowing you to reset using the wearables application?


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user9TIiFIoDDh
Constellation
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Galaxy Buds

the right one is 100% dead. i tried to rest the set but it wont let me unless they are both atleast 30% charged.

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usere0kq9HrOEe
Constellation
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Galaxy Buds

After trying all of the trouble shooting guides, my left ear bud is still not charging. 

 

Help