JUMP TO SOLUTION Solved

Original topic:

Gear IconX 2018 Beeping in one ear

(Topic created: 05-21-2018 11:36 AM)
Johnny007
Constellation
Options
Galaxy Buds

Hi team,

 

I was using my Gear IconX 2018 on a walk today and after about 5 minutes of walking and listening to music, there was a beeping sound in the left ear piece that went off every 4-10 seconds. It would be different everytime. I touched the ear piece to pause the music and the beeping continued after the music was paused. After standing still for another 40 seconds, the beeping stopped. Then I played my music again and continued to walk, and after 1 minute the beeping started again.

 

This is very frustrating and I haven't experienced this when I have been sitting at my desk or in bed listening to the ear piceces for hours. Maybe it has something to do with walking/working out while they are being used? Nevertheless, I dislike this very much and hopefully there is a solution. 

 

Thanks

175 Replies
userTY3ert8s9X
Constellation
Options
Galaxy Buds

I just upgraded to the latest firmware and performed a reset. No sound yet but I will keep you posted.

0 Likes
Reply
SamsungNOmore
Constellation
Options
Galaxy Buds

I have nothing but problems with this as well, and always make sure I have latest updates to the devices and the apps.  Is anybody able to help me to better understand how to make sure I have the correct fit?  It seems like no matter what combination of fins & tips I use, they work great while I'm at my desk, but the moment I go outside they start making that notification / beep proximity noise.

 

0 Likes
Reply
userK0GaaCF1a2
Constellation
Options
Galaxy Buds

I'm having the same issue. Read through this entire thread and it's impressive how useless Samsung personnel are. Users have given better tips and fixes. This is unacceptable given the price of this product.

 

 

0 Likes
Reply
userghoHyOXIwv
Constellation
Options
Galaxy Buds

I have the exact same problem.  Tried different earpieces and software is up to date  (After last update, I had to delete and add all of music back.) Seems to work better with a toque on, but it's getting too warm for that.  I only use it in standalone mode.

0 Likes
Reply
useryO0ZQMPEmy
Asteroid
Options
Galaxy Buds

Same problem! The sound notice comes on almost everytime i move my head. Yes, I have reseted multiple times. Yes, they are a tight fit in my ears. And when streaming music they connection pauses often, probably because of this. 

 

Very annoying!  

 

And this got worst after the last firmware update.

 

Solutions???? 200 euros. Should be better support.

0 Likes
Reply
uservxcDAzfIOv
Constellation
Options
Galaxy Buds

omg this is hapennig to me too, Full battery, they are clean, I have resetted them couple.of times in my case is the right one, when I turn my head to the right I hear the bip... 

I made the mistake of not returning them in the grace period...

0 Likes
Reply
usernW7XMBvC4S
Constellation
Options
Galaxy Buds

Ive been getting the same insistent phantom tone. It goes off every four seconds when walking. I purchased these headphones for excercise purposes because the far cheaper bluetooth headphones that are corded had snagged cord issues. But now this problem for far more costlier headphones is downright aggravating..and nothing seems to have solved it so far..I have to keep stopping to readjust them in my ear..hoping that will make it go away. Of course, the tone comes right back, threatening to pause my music..

0 Likes
Reply
userKPyV7lYEuO
Astronaut
Options
Galaxy Buds

This is happening to me as well. Whenever I'm outside and hit a patch of sun I get the dreaded "tone" and it pauses music. I noticed it pauses less if both headphones are in, but still get the tone.

0 Likes
Reply
usernW7XMBvC4S
Constellation
Options
Galaxy Buds

Getting a replacement sent via Amazon, as my pair with the repetitive tone issues/random pausing of music was becoming too annoying. I'm not too hopeful that the new pair will be the same way, something tells me this is a technical glitch that affects many headphones of the same type.

0 Likes
Reply
Options
Galaxy Buds

Hey, @user4zioCRMS92, thanks for reaching out. Have you tried the troubleshooting step linked to above?

Hey, has everyone attempted to reset their Iconx?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


0 Likes
Reply