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Original topic:

Gear IconX 2018 Beeping in one ear

(Topic created on: 1/18/18 5:47 PM)
Johnny007
Constellation
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Galaxy Buds

Hi team,

 

I was using my Gear IconX 2018 on a walk today and after about 5 minutes of walking and listening to music, there was a beeping sound in the left ear piece that went off every 4-10 seconds. It would be different everytime. I touched the ear piece to pause the music and the beeping continued after the music was paused. After standing still for another 40 seconds, the beeping stopped. Then I played my music again and continued to walk, and after 1 minute the beeping started again.

 

This is very frustrating and I haven't experienced this when I have been sitting at my desk or in bed listening to the ear piceces for hours. Maybe it has something to do with walking/working out while they are being used? Nevertheless, I dislike this very much and hopefully there is a solution. 

 

Thanks

1 Solution


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SamsungCat
Nebula
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Galaxy Buds

If you have been over the troubleshooting in this thread to no avail, then a replacement is recommended. You are welcome to call our support line directly at 1-800-726-7864 to look into your options. 

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SamsungCourt
Comet
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Galaxy Buds

Hi @userdBirMS3JsX That's certainly odd. Are both of your earbuds completely charged? What troubleshooting have you tried so far, if any?

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SamsungCourt
Comet
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Galaxy Buds

Hello again @userdBirMS3JsX  I was reaching out to see if I could still be of assistance with your Gear Icon X devices. Please let me know, I would truly like to help.

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userXEs0VIvkXF
Constellation
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Galaxy Buds

I am having the same problem when I am out for long walk.  Get contant beeping and it interrupts what I am listening to and I have to hit play over and over again everytime the beeping happens.  After I hit play, some time goes by and it beeps again and it stops what I was listening to again I have to hit play again.  This happens continuously during long walks.  At first I thought the beeping was a notification sound for something, but when I check the phone (Galaxy S7 Edge) there are no new notifications to account for the beeping. 

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user7RqWcCx3bc
Constellation
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Galaxy Buds

I am having same problem in the left ear. Please help!

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Buds
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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Hey, just checking in. Do you still need help with this?

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useryO0ZQMPEmy
Asteroid
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Galaxy Buds

yes. There has been no firmware update since R140XXUARC7

 

The beeping is constant, even after reseting the buds, placing them the same time in the ear, locking them correctly in the ear... Nothing helps. I move my head and they beep and sometimes they pause themsleves. 

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SamsungCat
Nebula
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Galaxy Buds

When listening to music, where are you streaming from?

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userzSXnXzqnDJ
Constellation
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Galaxy Buds

Do you resolove somethig?, I have the same problem :(

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