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Original topic:

Gear IconX Wont Connect

(Topic created on: 5/29/17 4:02 AM)
userveEVoVB2mI
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Galaxy Buds

I just got a pair of the IconX headphones and they paired succesfully when I first opened them.  I was switching the main earbud from right to the left and the Gear Manger App shut down unexpectedly.  Ever since I have not been able to connect by earbuds to each other nor the phone.  The Gear Manager wont pick them up, the bluetooth wont pick them up.  I cant reset them via the app becuase they arent found.  I've reset them manually several times.  I've followed the troubleshooting steps on the website but still no connection.  All I get when I first put them in my ear and press to see if I can manually put them in pairing mode (even though I know thats not how its done) is to please insert the main earbud to access this feature.  The same thing happens to both earbuds, which leads me to believe that at this point neither is the main earbud and therefore unable to connect to any device.  If anyone knows how to set these earbuds into pairing mode that would be great...besides keeping them in your ear or putting them back in the case as the website mentions.  Sorry for the long message but I tried to put as much info as possible.  Thanks in advance.  ( Looking to maybe replace these with the Powerbeats3 :( although I love all my Samsung gadgets!)

47 Replies
SamsungViv
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Galaxy Buds

Hey there @userveEVoVB2mI

Have you tried uninstalling the Gear Manager app and then installing it again to see if it will pick them back up afterward?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userveEVoVB2mI
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Galaxy Buds

Hi SamsungViv,

 

Thank you for the suggestion, I've disabled and enabled the app as you really cant uninstall it.  I hostley dont think its the phone or the app, my Gear S and Gear Circle connect just fine.  My bluetooth wont even pick them up and I also tried to install them on my S6.

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SamsungViv
Honored Contributor
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Galaxy Buds

If that and a soft reset don't fix the connection problem, then you may need to send them in for an exchange/repair. Alternately, if you haven't had them for too long, it might also be easier to get an exchange from the place of purchase.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userwkceGAKD7U
Constellation
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Galaxy Buds

Hey there,

I just got my Gear iconx 2018 today and I want to transfer tracks to it but since I have an Apple iPad as well i’m Using Apple Music... is this the reson that I can’t find the songs In the option of selecting the songs? Or if it’s not why I can’t see any of my songs in the Add tracks option? 

Or do I have first select the songs on the Apple Music App and then they will appear in the option? 

 

Thank you! 

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userfHk19ZnTxr
Constellation
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Galaxy Buds

So this solution above does nothing for the people that dont have the blue tooth button on the back of the icon x charger case...

userylJ1sgB6R9
Constellation
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Galaxy Buds

I just ran into the same problem. Tried to switch the main earbud from right to left and it shut down and nothing will pick them back up on Bluetooth. Uninstalled the app, have tried everything and nothing works.

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userIXlsdHIQGp
Constellation
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Galaxy Buds

I have been having the same problem. Uninstalled,soft rest and still connects  then disconnected  in 1 min.

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userctybvntIbG
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Galaxy Buds

If you pull off the little rubber band that helps hold the device in your ears there is a small white button. Press it for 7 seconds, let go, depress the button for 3 more seconds. Put them in your ear, reconnect them (they show up as a new pair) and you're good to go.

userctybvntIbG
Constellation
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Galaxy Buds
Ps you're going to need a safety pin, paperclip or something like that if you want to press the button, it is quite small
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