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Original topic:

Gear IconX Wont Connect

(Topic created on: 10/17/18 12:36 PM)
userveEVoVB2mI
Constellation
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Galaxy Buds

I just got a pair of the IconX headphones and they paired succesfully when I first opened them.  I was switching the main earbud from right to the left and the Gear Manger App shut down unexpectedly.  Ever since I have not been able to connect by earbuds to each other nor the phone.  The Gear Manager wont pick them up, the bluetooth wont pick them up.  I cant reset them via the app becuase they arent found.  I've reset them manually several times.  I've followed the troubleshooting steps on the website but still no connection.  All I get when I first put them in my ear and press to see if I can manually put them in pairing mode (even though I know thats not how its done) is to please insert the main earbud to access this feature.  The same thing happens to both earbuds, which leads me to believe that at this point neither is the main earbud and therefore unable to connect to any device.  If anyone knows how to set these earbuds into pairing mode that would be great...besides keeping them in your ear or putting them back in the case as the website mentions.  Sorry for the long message but I tried to put as much info as possible.  Thanks in advance.  ( Looking to maybe replace these with the Powerbeats3 :( although I love all my Samsung gadgets!)

userlVXnNP63lI
Astronaut
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Galaxy Buds

Thank you it worked in seconds!

Now can you tell me please why my gear sport watch won't connect.

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user9j73X2QykH
Astronaut
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Galaxy Buds

PC or MAC gear Iconx manager will not work, I am unable to manage the songs on my GEar Iconx 2018, what can i do? (i already did a reset)

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Just to double check, have you updated the device and app recently?

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useraFtZ0mE6lo
Constellation
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Galaxy Buds

On the charging capsule where the charger plugs into the back there is a little button with a tiny Bluetooth icon next to it. Push and hold that for a few seconds and it'll start the pairing process.

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userduhcGm0QHa
Constellation
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Galaxy Buds

"On the charging capsule where the charger plugs into the back there is a little button with a tiny Bluetooth icon next to it. "

 

No there isn't. 

Not on mine.

:\

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SamsungMichelle
Supernova
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Galaxy Buds

@userduhcGm0QHa: Can I get the full model number of your device? 

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userduhcGm0QHa
Constellation
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Galaxy Buds

Sure.

 

SM-R150 (EARBUDS) /EB-PR150 (CRADLE)

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I have some troubleshooting steps that may resolve the issue. Just click on the word Link and you are all set. Let me know if they help. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userBkCZsSGVJS
Constellation
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Galaxy Buds

I to am having this issue left earplug was blinking red cleanee connection with Qtip now i get soild red light which should mean its charging? The case back light is green right plug light is green , hit bluetooth button on back to connect to phone nothing tried for hours , used galaxy s7 edge , galaxy s6, tab s3 , tab A , doesnt show up on any of the bluetooths , tried uninstalling gear app nothing , hook up to computer and wont connect says on earplug is not in which it is and it has red light on that side  hit the reset button on both right responds left nothing as if its 100% dead 

 

Model sm-r140(earbuds) 

Eb-pr140(cradle)

 

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SamsungLarryK
Samsung Moderator
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Galaxy Buds

Have you tried the steps presented earlier in this thread?

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