Gear IconX Wont Connect

[usereToKarEkSi]

Did you ever fix it? I haven't even used my Gear Iconx R-150 1st generation. My left earbud won't charge completely dead I guess. I've tried cleaning it and the contact things in the case just with a qtip. Tried resetting both earbuds. Talked to chat for over 20mins and then he says out of warrenty so guess I got a dud. sigh

[userxJfj3efx8j]

I've tried everything and it still doesn't work. This is worst purchase i've ever made...

[SamsungRei]

@userxJfj3efx8j What is the full model code and software version of your device? What happens when you try to connect?

[SamsungJace]

Are you connecting the Gear IconX to a Samsung device?

[userphPYCgfuF5 · Accepted solution]

Same thing happened to me, i let my sister use my ear buds and lord behold she did who knows what and she got a warnig saying it will not pair or something. So me being the tech of the family even though im no IT i do know how to fix tech issues. My earbuds would not connect to my phone i have the s9+ i t will not appear in the bluetooth searches when its finding  a device it wouldnt even connect to my sisters apple devices or LG so i googled for  about 30 minutes and still nothing so i decided to read through this page becouse it had the same problem and scrolling through they mentioned the bluetooth button that is on the back of the case next to the charging port. And i did press that button when i was resetting my ear buds and uninstalling the gear app i pressed that button and nothing happened becouse no site even mentioned the button not even the manuel so i thiught it was useless.  THE POINT IS PRESS THAT BUTTON FOR LIKE 15 SECONDS OR MORE UNTIL THE LIGHT CHANGES COLORS BLUE, RED AND GREEN ect.  TURN ON YOUR BUETOOTH  ON YOUR PHONE AND IT  WILL PAIR UP ON DEVICES FOUND AND IT WILL SET UP AGAIN. I hope that works for you I was about to cry like this babys were $90. 

[SamsungAdam]

@userphPYCgfuF5; Thank you for sharing that with us! 

[AAA_Gaming]

hey, I have the 2017 version and for me, it didn't work for me nor did it change the colors it was just red. ***PLEASE HELP I AM SO SAD***

[SamsungZell]

@AAA_Gaming, Thank you for reaching out to us for assistance. We would recommend clearing the cache of your device and the galaxy wearable application. 

Clearing the cache
 

From the phone, navigate to and touch the Galaxy Wearable app.

Touch SETTINGS > About Gear > Reset Gear.

Touch RESET GEAR to reset the earbuds.

We also wanted to provide you with these troubleshooting steps for assistance with your gear iconx: http://www.samsung.com/us/support/answer/ANS00078136/