Gear iconx 2018 earbud charge status light stays on and doesnt go off

[WOLFSEFQ8]

Im suddenly faced with an issue when i place my ear buds into the gear icon x 2018 model case. The green lights just stay on and doesnt go off. This never happened before and for some reason this drains the buds out. Is any one else going through this  and if anyone has a solution for the same.. Couldnt find any help anywhere online. Thanks. 

[SamsungAdam]

Are you still hooked up to the charger when you are experiencing these symptoms?

[WOLFSEFQ8]

Hi, Not hooked up...green light still stays on and doesnt go off ...ever!

[SamsungAdam · Accepted solution]

We would be happy to look into this for you, please give us a call at 1-800-726-7864 directly for assistance! ^_^

[user1mdb7A28fv]

I have the same problem with lights that doesn't go off. I tryied to drain full battery of case and ears and to charge them again, but problem left.

[userxCFh0VZZXp]

I'm have the same issue.  Has anyone figured the solution? Please help! 

[userEtciryWhKN]

Hey I'm faced with the same problem recently and have gone through all the troubleshooting procedures and even reset the buds a few times. No luck. The LED indicators stay on and my charging case runs out of battery too soon. Any fixes?

[SamsungAdam]

Can I please have your full model number and serial number in a private message?

[userzGTE6mxshH]

same issue here... what is the fix? 

[userPQRffGHoKa]

Same issue