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Asteroid

Green light stays on and buds don't charge

Earbud charging case Green light stays on all the time

 

Casewill not accept a charge while plugged into wall 

 

Casewill not charge earbuds while in case

 

Case will only charge earbuds, with then in the case, while it is plugged into wall socket.

 

Case will not keep earbuds charged, while the earbuds are in the case thier battery discharges slowly

4 REPLIES 4
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Constellation

Re: Green light stays on and buds don't charge

I'm having the same issue with my buds case. Were you able to get the issue fixed?

I've already tried updating and resetting my buds.

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Asteroid

Re: Green light stays on and buds don't charge

No I haven't unfortunately 


@userEbYsJUK5y7 wrote:

I'm having the same issue with my buds case. Were you able to get the issue fixed?

I've already tried updating and resetting my buds.


 

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Constellation

Re: Green light stays on and buds don't charge

Same issue.

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Samsung Moderator
Samsung Moderator

Re: Green light stays on and buds don't charge

Hello!

 

Thank you for reaching out. I would recommend giving this link a try, it has some troubleshooting to assist with your buds not charging. https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge

 

If they continue to have this symptom after troubleshooting, service would be recommended. I would be happy to look into service options for you. Just shoot me a private message with your model and serial number to do so! https://bit.ly/2SUXRar  

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