Earbud charging case Green light stays on all the time
Casewill not accept a charge while plugged into wall
Casewill not charge earbuds while in case
Case will only charge earbuds, with then in the case, while it is plugged into wall socket.
Case will not keep earbuds charged, while the earbuds are in the case thier battery discharges slowly
Thank you for reaching out. I would recommend giving this link a try, it has some troubleshooting to assist with your buds not charging. https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
If they continue to have this symptom after troubleshooting, service would be recommended. I would be happy to look into service options for you. Just shoot me a private message with your model and serial number to do so! https://bit.ly/2SUXRar