I have a defect earpuds+ that seeking for help. I found out the right earbuds touchpad and ambient sound are not workinfg, but the buds itself works with sounds and charging. The left touchpad and ambient works fine. I have tried to reset the earbuds thought galaxy wareable app, but it still not working. I guess it might be a hardware malfunction. Is there any solution to fix it?
Thank you for reaching out. Please send a private message with the model code and the serial number of the earbuds so I may look into this further. http://bit.ly/2XERsky
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