Original topic:

I have a defect earpuds+ that seeking for help.

(Topic created on: 1/15/21 11:25 AM)
userN0LGPLWo0c
Constellation
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Galaxy Buds

Hello. 

I have a defect earpuds+ that seeking for help. I found out the right earbuds touchpad and ambient sound are not workinfg, but the buds itself works with sounds and charging. The left touchpad and ambient works fine. I have tried to reset the earbuds thought galaxy wareable app, but it still not working. I guess it might be a hardware malfunction. Is there any solution to fix it?

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2 Replies
user6i3xBShPx2
Constellation
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Galaxy Buds
I can't get my right bud to reconnect. It's been four or five months now.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. Please send a private message with the model code and the serial number of the earbuds so I may look into this further. http://bit.ly/2XERsky



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