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Original topic:

IconX 2018 Mesh Kit

(Topic created on: 4/24/19 5:18 PM)
userfqqnnPkprK
Constellation
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Galaxy Buds

My IconX 2018 did not come with the mesh kit that many are mentioning.  I needed to remove the mesh to clear up volume problems in my left earbud.  I now need a way to obtain the replacement meshes.  Phone call to support led to call to parts neither of which could not help.  Neither did the chat representative. How do I get a mesh replacement kit.

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello. We will be happy to look into this concern for you. Can you send us a private message here with the below information: http://bit.ly/2GH8URL

Model Number:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
Solution
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello. We will be happy to look into this concern for you. Can you send us a private message here with the below information: http://bit.ly/2GH8URL

Model Number:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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user1j2m4XOGLL
Astronaut
Options
Galaxy Buds

I used some bunched up paper to remove the wax buildup on the screens. It seemed to work, however, this is a total design flaw from samsung. I am blown away ther has not been a better response from a company that sees their product is obviously flawed. Thumbs down SAMSUNG!


@userfqqnnPkprK wrote:

My IconX 2018 did not come with the mesh kit that many are mentioning.  I needed to remove the mesh to clear up volume problems in my left earbud.  I now need a way to obtain the replacement meshes.  Phone call to support led to call to parts neither of which could not help.  Neither did the chat representative. How do I get a mesh replacement kit.


 

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