I"m sorry to hear that. There are a few troubleshooting steps you can try. Let us know if they help.
Stop the pointless "troubleshooting". This is my 4th pair exchanged through Amazon and they still do it after a week. This is clearly a software issue. Acknowledge the mistake and fix the software or replace the hardware for free with the bug fixed. I love the fit and size of these earbuds, but I'm pretty much done with them because I can't even use them unless I'm in a silent room
dude... have you even read this thread? It's clearly not a software issue. It's very much a hardware issue. just friggin poke a tiny hole in the white film and make sure the mesh is clean. I used a tiny bit of super glue to make sure the black mesh is secured back to it and all is good... just read before you say something dumb like that...
ps. i was just as p1ssed and said something similar earlier in the thread (way earlier)... but that was before we figured out the fix... cleaning kit or not... all you need is a needle