HI there guys
im having the same problem my iconx 2018 left earbud is at a love /soft volume compare to my right earbud when i max out the volume
i have factory reset the earbuds same issue
i called samsung cause i bought it online they say they cant help me
I"m sorry to hear that. There are a few troubleshooting steps you can try. Let us know if they help.
Stop the pointless "troubleshooting". This is my 4th pair exchanged through Amazon and they still do it after a week. This is clearly a software issue. Acknowledge the mistake and fix the software or replace the hardware for free with the bug fixed. I love the fit and size of these earbuds, but I'm pretty much done with them because I can't even use them unless I'm in a silent room