@user1sYxiNw8L4; Have you had a chance to try any of the troubleshooting tips provided in the thread?
I had this issue in my left earbud and I resolved it!!
I would post a picture but I dont know how on mobile so stay with me here as I explain.
The Samsung representative said this earlier in the thread but hear me out.
Take out all the contents in your Gear IconX box. In it should be a small rectangular box with a bag. Inside the bag there will be a brush with a metal tang, mesh replacements, and a piece of paper. Unfold piece of paper and what do you see??A solution to to our problems!!
Follow the steps on the piece of paper.
Get the brush/tang and remove mesh and glue. Use the tang to get a new mesh from the mesh replacements and gently place it back.
These instructions are literally in the box. They gave us the tools to do it so I'm 100% sure this won't void the warranty. This worked for me it went hurt trying it yourself.
@userASWM5VmAvC Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
@user8BncB8wORo Can you please provide me with your full model number and serial number in a private message?