Hi I am also facing the same issue and i have replaced the earbuds once. The cleaning kit that was supposed to be inside the packing was not present for mine.
Mine was bought in Singapore. Is it possible for me to get the cleaning kit from a local servcing centre in Singapore?
@usery4qrHbn3up which earbud has low volume?
I have this problem on both earpieces. After some minutes of usage (30-40) have poor quality of sound and low level volume. When I put it back to charge station and fully charge, earpods again works well for 30-40 minutes...