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Constellation

Re: IconX 2018 low volume in one ear.

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Hello,

 

I have the same problem with my pair of IconX 2018..

Low muffled sound in the left earbud.

 

I didn't get any tools for cleaning included in my box.

What do I do? 

 

 

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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Hello @userJgbumDtA2k

Can you send us a private message with the Model code and (15) digit IMEI number here for further assistance? http://bit.ly/2GH8URL


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: IconX 2018 low volume in one ear.

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Hi everybody,

 

I have the same issue with my IconX 2018. I've sent the buds once in service and they fixed it. I have these earbuds from early 2018 and I did not get any replacement mesh in my package. How I can fix this issue without having those replacement mesh. Since they are more than one year old I don't have them under warranty anymore.

 

Thank you,

Sebastian

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Constellation

Re: IconX 2018 low volume in one ear.

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To fix balance issue is easy.Turn the ear buds off and on again.Go into appendix to see how


@knightrider wrote:
Hey anyone having this issue? I'll be using my earbuds for about 20 minutes in the gym and then all of a sudden the left ear drops volume at 75%. its HORRIBLE! I called support several times and even their troubleshooting hasn't fixed it.

 

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Astronaut

Re: IconX 2018 low volume in one ear.

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I have had similar problems. Sometimes they both work fine, then often the left bud, always left, goes really quiet? 

Googled it and a you tube video recommended resetting it. To do this you need a little paper clip, or sim card tool, and press and hold the little reset button (underneath the rubber outer cover at the top) for 7 to 10 seconds, then release and press again for 3 to 5 seconds til the little red lights start flashing.  

Dunno if it'll last long term, but fixed it for me for now 

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