IconX 2018 low volume in one ear.

[knightrider]

Hey anyone having this issue? I'll be using my earbuds for about 20 minutes in the gym and then all of a sudden the left ear drops volume at 75%. its HORRIBLE! I called support several times and even their troubleshooting hasn't fixed it.

[usersLkYKpvBV9]

HI there guys 

im having the same problem my iconx 2018 left earbud is at a love /soft volume compare to my right earbud when i max out the volume 

i have factory reset the earbuds same issue 

i called samsung cause i bought it online they say they cant help me 

Simon 

[userIwKPsi3QiC]

Look up vidoes on youtube. Basically the filter is clogged with wax and you have to wash it. The solution works.

[benice]

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@userIwKPsi3QiC wrote:

Look up vidoes on youtube. Basically the filter is clogged with wax and you have to wash it. The solution works.

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did you check the balance setting in the ear pods

[Dleonard405]

I clean mine daily and it just started this. 

[SamsungAdam]

I"m sorry to hear that. There are a few troubleshooting steps you can try. Let us know if they help. 

• First, make sure your wireless network is working properly.
• Ensure that the earbuds and the other Bluetooth device are within the maximum Bluetooth range (16 feet). The distance may vary depending on the environment the devices are used in.
• The earbuds may experience drops in volume or noise depending on the connected phone's volume. To avoid this, appropriately adjust the connected phone's sound.
• Adjust the volume on the connected phone when you cannot hear sounds on the earbuds at full volume during a call.
• Adjust the volume or move to another area if there is an echo during a call.
• Verify that the earbuds are charged. If the battery is low, insert the earbuds in the corresponding slot of the charging case to charge them.
• Lastly, if the earbuds are dirty with dust, earwax, or anything else, clean the earbuds for a clearer sound.

[user4vSqtnmEuH]

I've tried all of those steps. My left ear bud is still at least 50 percent quieter than the right.  Is Samsung working on this problem? 

[SamsungAdam]

@user4vSqtnmEuH; Have you tried equalizing the volume as well? To access a step by step guide just click on the word Link. Let us know if this is helpful. 

[user3Fys1xDbHc]

Stop the pointless "troubleshooting". This is my 4th pair exchanged through Amazon and they still do it after a week. This is clearly a software issue. Acknowledge the mistake and fix the software or replace the hardware for free with the bug fixed. I love the fit and size of these earbuds, but I'm pretty much done with them because I can't even use them unless I'm in a silent room

[userrmNGSvZuDo]

Well said. I couldn’t agree with you more. It is a shame because they fit well.

[userqkLqGB9siL]

Agree! Samsung, stop the bullsh1t and fix this dammn earbuds software or I will stop purchasing your brand!! I'm serious!!