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Constellation

Re: IconX 2018 low volume in one ear.

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Use brain. Volume decrease every 40 minutes. In europe, we havent this cleaning included...
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Astronaut

Re: IconX 2018 low volume in one ear.

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I'm out of mesh replacements, where can I get more from?
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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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@user4ZNstjnjYx Can I please get your full model number and serial number in a private message?


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Constellation

Re: IconX 2018 low volume in one ear.

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Hi, I have exactly the same issues with the left earbud volume dropping dramatically after 20 minutes. Cleaning and reset already tried but the problem is not fixed permanently. I appreciate your support.

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Constellation

Re: IconX 2018 low volume in one ear.

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Is anyone from Samsung team going to reply? Please don't even start with the cleaning thing, just go to the point and confirm if you're planning at all to fix the root cause 

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Astronaut

Re: IconX 2018 low volume in one ear.

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Thank your for this now i have much better volume!

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Constellation

Re: IconX 2018 low volume in one ear.

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I've just done the same as I couldn't hear anything from the right one, amazing changing the little mesh and it works like new again! Thanks for the info

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Astronaut

Re: IconX 2018 low volume in one ear.

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I did everything it said and its still not working correctly 

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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@useribiCMGoZFj Please send a PM with the model code and serial number of the IconX 2018. http://bit.ly/2Kq3B5F



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: IconX 2018 low volume in one ear.

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Thank you, it worked! I'm so glad because I love them!

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