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Constellation

Re: IconX 2018 low volume in one ear.

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So tell me something, even when I just purchased these earbuds (2 days ago) and there is NO visible dirt, do I still need to clean them?
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Constellation

Re: IconX 2018 low volume in one ear.

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@userqkLqGB9siL wrote:
So tell me something, even when I just purchased these earbuds (2 days ago) and there is NO visible dirt, do I still need to clean them?

It's not dirt... It's oil... it's definately a flaw in the design, but trust me, that white film is porous and will absorb oils from your ears within hours or even minutes... Just try it... Poke a tiny hole and tell me the volume is still low. I did it once about 9 months ago after exchanging my headset 8 times. And I haven't had a volume issue since 

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Astronaut

Re: IconX 2018 low volume in one ear.

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For me poking holes or removing membranes is not a solution! Why including those in the first place. It is definitely a software issue. Switching from my Samsung S8 plus to my IPhone 8 sometimes resolves the issue. Resetting the earbuds every time is also not on! It does not resolve the issue anyway. Samsung just need to fix this!

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Constellation

Re: IconX 2018 low volume in one ear.

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@userRRiRoAHOMo wrote:

For me poking holes or removing membranes is not a solution! Why including those in the first place. It is definitely a software issue. Switching from my Samsung S8 plus to my IPhone 8 sometimes resolves the issue. Resetting the earbuds every time is also not on! It does not resolve the issue anyway. Samsung just need to fix this!


As stated. Not software. You clearly don't understand the difference between sw and hw. It ok though. This is just a fix, not a solution. This is something Samsung needs to address and recall... But neither will happen... Cuz companies like Sammy (except note7) and Apple don't admit mistakes. 

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Astronaut

Re: IconX 2018 low volume in one ear.

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Please fix this problem
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Astronaut

Re: IconX 2018 low volume in one ear.

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Why are you giving possible solutions when everyone has been trying those things without any success. It’s not the phone. It’s not wax particularly when the ear buds are new. The batteries are charged. Fix the problem please.
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Astronaut

Re: IconX 2018 low volume in one ear.

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I have the same problem. Right ear bud is practically silent. Tried everything here and nothing seems to fix the problem .. 

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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Did you get a cleaning kit with your device?

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Cosmic Ray

Re: IconX 2018 low volume in one ear.

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Mine didn't come with a cleaning kit or replacement mesh. I've heard it was coming with them now. How can those of us who were not fortunate enough to get them in our box, get the cleaning kit and mesh?

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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@David0715 I would look to take a look at this for you. Can you shoot me a private message with the following information?

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of SaleSmiley SadIf Available)

Model Code:
Serial Number:


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