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Samsung Care Ambassador

IconX Won't Turn Off

My 2018 IconX buds won't turn off while in their case. The two green lights are always on and the case is always charging them, until it dies and so do they. I've cleaned everything multiple times and tried resetting the buds but nothing has helped. I don't know whether it's a buds problem or a case problem.

Samsung Moderator
Samsung Moderator

Re: IconX Won't Turn Off

Hey @ShadowArtist201, Are you still using the original cable and block to charge them? Will you send a private message with the serial number so I can see what options are available?

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