Original topic:

In-ear detection fails regularly (NOT an issue with phone speakers)

(Topic created: 11-15-2023 02:47 PM)
Galaxy Buds

Hello. I'm having an issue where the in ear detection on my Galaxy buds 2 Pro regularly fails during activities. This causes the controls and pass through sound to stop unexpectedly. This is NOT an issue with the sound reverting to the phone speakers, so please do not merge this post with any other posts and claim that it is solved, because it is not. This is my second post about the issue because the other one was merged with an unrelated post. Please don't do that again.

Basically, what happens is that when either of the buds is taken out of my ear for even a second, it does not register when I put it back in my ear, even after wiping off the sensors and drying them off. This issue starts usually within 5 or 10 minutes of putting the buds in, and the only way to fix it is to put the buds back in the case, disconnect them from the phone, take them out of the case, and put them back in. Obviously that is not an acceptable solution during activities like sports or exercise. In addition, this results in the buds not recognizing controls such as tap to pause and also turning off the pass through sound, which is a safety hazard.

Is there a fix planned for this? It has been an issue for months, if not longer.

Again, I cannot stress this enough: this is not related to the issue of sound not reverting to the phone speakers or anything else like that. It is a safety issue with the buds' faulty in ear detection that needs to be resolved, or at least we need to be provided with an override (such as a "recognize buds as in-ear even when they are not" toggle) via software patch.

1 Reply
Community Manager
Community Manager
Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is when the in-ear detection is not working.

Have you tried resetting the Buds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the in-ear detection continues to fail after resetting them, we recommend submitting an error report in the Members app to provide the data to the engineers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

A service evaluation is also recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html