Left Buds 2 pro sensors not working

[usereAycE9BT9i]

I bought recently the new buds2 pro and now the sensors on left bud are not working at all, also rge battery on same bud is draining at a way to super fast rate. Software is update on both buds and phone. Cleaned on a regular basis.  This started to happen a couple of days. Any help will be greatly appreciated. 

PS. I tried to contact customer support and after they asked me what was wrong they ghost me. 

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with your left Galaxy Buds 2 pro not working for touch functions. As recommended previously I would recommend trying a reset of your Galaxy Buds. This will allow a fresh start and take the buds back to factory settings. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/

My next recommendation would be to make sure you have the touch features turned on in your Galaxy wearables app and the block touch feature isn't turned on. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078137/

If you have tried all the troubleshooting steps provided, the next step would be a service repair. If you wish to set your buds up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Contact customer service: 1-800-726-7864

If you are using international buds, I would recommend reaching out to a support team in your country of support: https://www.samsung.com/us/common/visitlocationsite.html